Privacy Policy

WHAT WE COLLECT

Information we collect

When you use our website or contact us, we may collect:

• Contact details you provide through our contact form, such as your name, email address, phone number, and property address (for site visit bookings)
• Your email address if you sign up for our free solar guide or other communications
• Standard technical information such as your IP address, browser type, and pages visited, collected automatically through website analytics

HOW WE USE IT

How we use your information

We use the information you provide to:

• Respond to enquiries and arrange site visits or quotes
• Send the solar guide or other content you've requested
• Improve our website and understand how visitors use it
• Comply with our legal obligations

WHO WE SHARE IT WITH

Third-party services

We use trusted third-party providers to help operate our website and respond to enquiries. These include:

• Cloudflare, for website hosting, spam protection (Turnstile), and web analytics
• Resend, to deliver contact form submissions to our team
• Kit, to manage email sign-ups and deliver our free solar guide
• Google Analytics, to understand website traffic and usage patterns

These providers only receive the information necessary to perform their function and are not authorised to use your data for their own purposes.

TRACKING

Cookies

Our website may use cookies and similar technologies through the services listed above (including Google Analytics and Cloudflare) to understand site usage and improve your experience. You can control or disable cookies through your browser settings, though this may affect how some parts of the site function.

SECURITY

Data storage and security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Information collected through our contact form and email sign-up is stored securely with our third-party service providers listed above.

YOUR CONTROL

Your rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you, request corrections, and ask that we delete your information where reasonably practicable. To make a request, contact us using the details below.

We will never sell your personal information to third parties.

UPDATES

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The effective date at the top of this page will be updated when changes are made.

GET IN TOUCH

Contact us

If you have questions about this privacy policy or how your information is handled, contact us at info@solarcoastertas.com.au.